“Never forget that quality and value are the foundation for successful brands”.
Dr Kurien
This post is not about the roulade above I made this morning. That isn’t being shared today. This post is about what went into it … and my connect with the brand, Amul, specifically Amul cream. My life in the kitchen every single day is touched by someone fondly referred to as the ‘Milkman of India‘. That someone was no other than Dr Kurien, the father of the milk revolution in India, the brain behind the largest rural dairy development programme in the world {Operation Flood}. This is a tribute to him.
If there is one man who changed the dairy map of India, that credit would be his. He passed away last night leaving behind a legacy, a business model, an organisation that put the consumer at the centre of any major decision it took. At 90 years of age, he still led from the front, ethically building one of the greatest brands India has ever had – Amul, which means ‘priceless’ in sanskrit.
The Birth of Amul began when milk became a symbol of protest as early as the 1940′s. The seeds of this unusual saga were sown more than 65 years back in Anand, a small town in western India. The exploitative trade practices followed by the local trade cartel triggered off the cooperative movement. Angered by unfair and manipulative practices followed by the trade, the farmers went on a milk strike and eventually formed their own cooperative in 1946. Amul grew from strength to strength thanks to the inspired leadership of Tribhuvandas Patel, the founder Chairman and the committed professionalism of Dr Verghese Kurien,who was entrusted the task of running the dairy from 1950.
A visionary who gave us a Taste of India, Dr Kurien touched numerous lives across the nation on a daily basis, from farmers to end consumers! At the very micro level, he touched a little life in an obscure corner of Gurgaon, tucked away in the National Capital Region … mine! Almost no day goes by for the obsessive baker and cook in me without reaching out for an Amul product – cream, cheese, milk, ghee, condensed milk!
When I think of it, it amazes me. How much we take things for granted as they’ve been there right through our growing years. Amul Butter was the butter we grew up on … we knew no other. It ‘greased’ our growing up years, those stolen spoonfuls, those slathered slices of bread jam & butter, hot parathas rolled with butter melting right through … always Amul!
At the time, the Indian economy wasn’t brand explosive like the West. Until the 80′s we had single brands on the market.It was simple for the consumer … butter was Amul, Kissan made jam and ketchup, for jelly it was Rex, colas meant Thumbs Up … and growing up in Delhi, milk was Mother Dairy or DMS! So much brand loyalty and connect.
Today it’s a whole new ball game. Brands have exploded through the roof. You don’t just reach out for or ask the corner store for butter. You’ve got to name a brand, and the same goes for other dairy products. The choices are mind boggling in a speedily hungry economy like India where the consumer is king!
Here too, Amul held its ground, building a formidable business model, a management lesson that is staggering for economies like ours! For a co-operative, that is certainly a tall achievement. {Much of what I studied in economics in university makes more sense now!}. As Dr Kurien said, “There is no room for complacency. We must not only maintain our lead, we must increase it.”
“The key to retaining our competitive advantage lies in keeping focused on the basic business principles:
• Be Customer-Driven
• Adapt quickly to the changing environment.
• Anticipate change and act today to meet tomorrow’s challenges.”
Putting this into practice in a complex ‘madhouse’ like economy like India isn’t easy! A small example. Home bakers in India have cribbed for whipping cream for ever. I am a locavaore to the core and refuse to buy imported cream. Recently the thread came up on an FB group and we rallied for our cause. I posted on Amuls FB wall, many like minded folk pleaded the case. Nothing happened.
Then a few days later, I saw sweet Sushmita ‘LIKE’ Amul on FB. That reignited my call! I was back on FB and said … “I will LIKE you Amul if you promise to consider introducing whipping cream to your line of products! I WILL!” I knew someone would hear. Then one day, out of the blue, Amul said…
That is how dynamic the company is. How many would have bothered in a country of a billion people? They listen, they are consumer driven, they are ethical, they give back to community, they are inspiration … and they are oh-so-creative! Every morning the paper has an Amul advertisement to portray the days news/sentiments!
From Clint Eastwood to ….
….Prince Harry in LA, the ads covered them all! At my end, Amul kept my culinary adventures alive and ‘covered’ – pasta, pizzas, soft cheeses, cakes, ice creams and desserts covered! I could dream because of you. You made it possible! There is Amul in almost everything I enjoy making!
RIP Dr Kurien, you are an inspiration to millions … to me too!
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